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Differential Emotional Labor strategies and its consequences based on Personality
- Subtitle
- the moderating role of Job Autonomy
- Author(s)
- 문영국
- Advisor
- 신강현
- Department
- 일반대학원 심리학과
- Publisher
- The Graduate School, Ajou University
- Publication Year
- 2020-08
- Language
- eng
- Keyword
- Burnout; Emotional Labor; Engagement; Job Autonomy; Reinforcement Sensitivity Theory; Self-determination Theory
- Alternative Abstract
- Based on Gray's (1990) reinforcement sensitivity theory and revised model of emotional labor, this research found the causes and consequences of emotional labor strategies. For identifying the boundary condition of emotional labor, I proposed that job autonomy will moderate the effect of emotional labor on employee attitudes (burnout and engagement), through self-determination theory. At first, the result of main and mediation effects indicated that employees personality trait predicted focal outcomes via distinct emotional labor strategies. And then, the result of moderation analysis demonstrated the moderation effect of job autonomy. Thirdly, I examined the moderated mediation hypotheses, finding that both moderated mediation effects of job autonomy were significant. In addition, I examined several additional processes in my research framework. Lastly, the implications, limitations, and future research directions were discussed.
- Fulltext
- Appears in Collections:
- Graduate School of Ajou University > Department of Psychology > 3. Theses(Master)
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