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Differential Emotional Labor strategies and its consequences based on Personality
| DC Field | Value | Language |
|---|---|---|
| dc.contributor.advisor | 신강현 | - |
| dc.contributor.author | 문영국 | - |
| dc.date.accessioned | 2022-11-29T02:32:17Z | - |
| dc.date.available | 2022-11-29T02:32:17Z | - |
| dc.date.issued | 2020-08 | - |
| dc.identifier.other | 30124 | - |
| dc.identifier.uri | https://dspace.ajou.ac.kr/handle/2018.oak/19801 | - |
| dc.description | 학위논문(석사)--아주대학교 일반대학원 :심리학과,2020. 8 | - |
| dc.description.tableofcontents | Chapter 1: Introduction 1 Chapter 2: Literature Review 4 Section 1: Overview of ER in the workplace 4 Section 2: Grandey and Melloy's (2017) Revised Model of EL 5 Section 3: Good and Bad Dichotomy of EL 9 Chapter 3: Theory and Hypotheses 10 Section 1: The Causes of EL 10 Section 2: The Consequences of EL 13 Section 3: The Moderating role of JA 18 Chapter 4: Research Methodology 22 Sample and Data Collection Procedure 22 Measures 23 1) Personality 23 2) Emotional Labor 23 3) Job Autonomy 23 4) Job Burnout 24 5) Job Engagement 24 Analytical Strategies 24 Chapter 5: Results 25 Descriptive Statics 25 Main and Mediating effects 25 The Moderating effect of JA 28 Moderated Mediation effect of JA 30 Additional Analyses 32 Chapter 6: Discussion and Conclusion 35 Theoretical Implications 36 Practical Implications 39 Limitations and Future Research Directions 42 References 47 | - |
| dc.language.iso | eng | - |
| dc.publisher | The Graduate School, Ajou University | - |
| dc.rights | 아주대학교 논문은 저작권에 의해 보호받습니다. | - |
| dc.title | Differential Emotional Labor strategies and its consequences based on Personality | - |
| dc.type | Thesis | - |
| dc.contributor.affiliation | 아주대학교 일반대학원 | - |
| dc.contributor.department | 일반대학원 심리학과 | - |
| dc.date.awarded | 2020. 8 | - |
| dc.description.degree | Master | - |
| dc.identifier.localId | 1151712 | - |
| dc.identifier.uci | I804:41038-000000030124 | - |
| dc.identifier.url | http://dcoll.ajou.ac.kr:9080/dcollection/common/orgView/000000030124 | - |
| dc.subject.keyword | Burnout | - |
| dc.subject.keyword | Emotional Labor | - |
| dc.subject.keyword | Engagement | - |
| dc.subject.keyword | Job Autonomy | - |
| dc.subject.keyword | Reinforcement Sensitivity Theory | - |
| dc.subject.keyword | Self-determination Theory | - |
| dc.description.alternativeAbstract | Based on Gray's (1990) reinforcement sensitivity theory and revised model of emotional labor, this research found the causes and consequences of emotional labor strategies. For identifying the boundary condition of emotional labor, I proposed that job autonomy will moderate the effect of emotional labor on employee attitudes (burnout and engagement), through self-determination theory. At first, the result of main and mediation effects indicated that employees personality trait predicted focal outcomes via distinct emotional labor strategies. And then, the result of moderation analysis demonstrated the moderation effect of job autonomy. Thirdly, I examined the moderated mediation hypotheses, finding that both moderated mediation effects of job autonomy were significant. In addition, I examined several additional processes in my research framework. Lastly, the implications, limitations, and future research directions were discussed. | - |
| dc.title.subtitle | the moderating role of Job Autonomy | - |
- Appears in Collections:
- Graduate School of Ajou University > Department of Psychology > 3. Theses(Master)
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